FAQ

Frequently Asked Questions

What materials are your pieces made from?

ORNATEO offers a curated collection of jewellery, including gold-plated stainless steel pieces and selected freshwater pearl designs. Materials may vary between products, so please refer to each product description for specific details.

How do I care for my jewellery?

We recommend keeping your jewellery away from prolonged exposure to water, perfumes and harsh chemicals. For detailed instructions, please visit our Jewellery Care Guide.

Do you offer free shipping?

Yes! We offer free standard shipping within Australia on orders of AUD $90 or more. For orders below $80, standard shipping is $11 and express shipping is $15.

What is your return policy?

We accept eligible change-of-mind return requests within 14 days of delivery. Items must be unworn, unused and returned in their original condition and packaging. Customers are responsible for return postage for change-of-mind returns. This does not affect your rights under Australian Consumer Law. Please contact us before returning any items and refer to our Returns & Refunds Policy for full details.

How long does shipping take?

Standard shipping within Australia typically takes approximately 3–7 business days after dispatch, depending on your location. Express shipping is also available at checkout. Delivery timeframes are estimates and may vary.

Can I track my order?

Yes! Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.

Do you ship internationally?

At this stage, ORNATEO ships within Australia only. We hope to introduce international shipping in the future.

How do I contact you?

You can contact the ORNATEO team through the Contact Us page on our website. We aim to respond to enquiries within 1–2 business days.