Shipping policy
Last updated: 25 October 2026
Thank you for shopping with ORNATEO. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Except as otherwise stated on our website, orders will be processed as soon as possible.
You'll receive a shipping confirmation email with tracking details once your order has been dispatched, where tracking is available.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather or other events outside our control.
Shipping Costs
We offer the following shipping options within Australia:
- Standard Shipping: $11.00 AUD (estimated 3–5 business days).
- Express Shipping: $15.00 AUD (estimated 1–2 business days).
- FREE Standard Shipping: On orders of $90.00 AUD or more.
Delivery times are estimates and may vary depending on your location, carrier delays and other circumstances.
Shipping options and final charges will be displayed at checkout.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note that tracking information may take some time to update after you receive it.
Shipping Destinations
ORNATEO currently ships within Australia only.
International shipping is not available at this stage.
Address Accuracy
Please check your shipping address carefully at checkout. Contact us as soon as possible if you need to correct it.
Lost, Damaged or Delayed Packages
If your order is lost, damaged or delayed, please contact us and we will assist you in investigating the issue with the delivery carrier.
Any applicable rights or remedies under Australian Consumer Law remain unaffected.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it.
Refunds for cancelled orders will be processed promptly to the original payment method where possible.
Nothing in this section limits your rights under Australian Consumer Law.
Questions?
If you have any questions about shipping or delivery, please contact the ORNATEO team at contact@ornateo.com.au or visit our Contact Information page.